Jay Aguilar

Union City, CA 94587

Las Vegas, NV 89147

e-mail: jayaguilar@yahoo.com

(408) 655-2956

_____________________________________________________________________________________________

   

ObjectiveUnified Communications / Call Center Solutions Architect (Cisco, Avaya) building integrated enterprise/mobile/web based solutions on unix and windows virtualized ­platforms

SummaryPast Consulting Engagements:

Google, CenturyLink (Quest Comm), Yahoo, Bank of America, Farmers Ins. , McAfee

       

Software / Web Development / SOA Architecture / Virtual - Cloud Based Architecture

-          20+ Years of professional software development experience as a developer, architect, automated testing, SDLC ( Agile Methodology,  Waterfall )

-          12 + Years of developing solutions for the Telecom industry and eTOM model

-          3+ Years of Big Data ( MapReduce Hive, Pig , Sqoop, Flume) and building production environment for telecom data

-          15+ Years of Software Architecture experience

-          8+ Years of ASP/.NET Experience

-          12+ Years using Object oriented C++ , and C#

-          12+ Years using Java J2EE ( BEA Weblogic)

-          SDLC in both Agile Software development and Waterfall methodologies

-          Developed with the VoiceXML 1.1, 2.0 standards

-          Helped to publish the following books

“Developing Enterprise Applications-An Impurist’s View” (ISBN: 0-7897-2269-0)

   “Using XML 1.0” (ISBN: 0-7897-1996-7)

Call Center / Telecom/ Telephony / VoIP / Unified Communications

-          15+ Years of Developing Call Center Applications with Avaya and Genesys products 

-          Created Java based GAD integration with Genesys eServices( Chat and e-mail)

-          Integrated several IVR Systems (Genesys GVP, Avaya Conversant, Periphonics) and VoiceXML based software (Nuance, Voxeo)

-          6+ Years using Genesys CTI Integration using the GPlus Adapter with Siebel

-          2 Years of Aspect Unified IP Outbound dialing experience

-          Expert level of Genesys Platform SDK 6.5,7.2,8.2 to create custom CTI integrations with Softphone

-          6+ Years of Building MS OCS 2010 and MS Lync 2010-2013 solutions

-          4+ Years of Pega/Chordiant BPM Call Center Integration experience

-          2+ Years of Implementing Genesys and Siebel 7.0 Integration 5+ Years working with Cisco Call Manager and Unified Communications (Tanberg, Video Conferencing)

-          Worked for Silicon Valley Companies like Google, Yahoo, McAfee, Seagate, Covad

-          AT&T Route It (Carrier Based Network Routing ANI and DNIS)

-          2+ Years of Nortel Symposium Experience

-          Certified Aspect 7.0 Unified IP Dialer with ALM (Predictive Dialer)

-          Genesys Framework Overview v. 7.1, Genesys University, (2006)

Experience

CenturyLink (Formerly Quest Communications)4/2014 – Current

Location: San Jose, CA , Dublin, OH and Remote

Position:  Genesys Call Center Integration Solutions Architect (Genesys HPE 8.1 – 8.5)

OS /Environment: Win 10, Win 2013, RedHat 6, Genesys, Microsoft Lync 2013, Large VoIP SONUS Telecom Domain, Load Testing using JMeter

Languages / Protocols: Java, .NET, C#, JavaScript, JQuery, HTML5,  JSON,  NodeJS, SOAP  

·              Call Center Technical Architect on 85+ Million Dollar Hosted Call Center project

·              Architected custom call center solutions with GAD and Coral agent desktop solutions

·              Designed a Geographical Redundant Multi-site solution utilizing SONUS and VoIP infrastructure using Genesys HPE 8.x as the base solution Management Layer, Framework, & Intelligent Desktop GAD replacement

·              Leveraged architecture based on Genesys SIP(GVP), Geneys Framework, Genesys Management Layer, and Genesys Interaction Routing, and IP Sonus SIP trunks for solutions

·              Provided efforts to troubleshoot Genesys Infomart(GIM) and Genesys Interactive Intelligence (GI2), and new Genesys Pulse reporting solutions

·              Coordinated engineering efforts for POC solutions in the lab for production deployment

·              Load tested solutions using JMeter, Spectra2, & Emprix Hammer testing tools

·              Deployed Genesys Interactive Intelligence Universe and Genesys Info Mart ETL processes

·              Supported architecture leveraged Genesys eServices both e-mail and chat solutions

·              Created solutions using Eemaan tools for support of new tenant creation & audit tracking

·              Initiated engineering working sessions to create solutions for Virtual Hold 8.4.2

·              Defined technology call flows for Virtual Hold solutions for in call treatment

·              Built Hosted Call Center Architecture certified as HIPPA / PCI Security compliant

·              Solution architecture was based on the ITIL service design development

·              Developed operational technical process flows for Provisioning, Production Support, & Troubleshooting documents

·              Supported multiple tenants using Genesys Outbound solutions with multiple MCPs

·              Utilized F5 to create VIPs for Public facing IPs for VHT solutions

·              Worked with outsourced vendors build custom solutions with the Genesys Platform SDK 7.2 – 8.1 with multiple T-Servers

·              Worked with internal and external customers Convergys, Sykes , Teletech , and Accenture

 

Bank of America (Merrill Lynch Division)3/2013 – 4/2014

Location: Pennington, NJ

Position:    Unified Communications Call Center Solutions Architect

OS /Environment: Windows, Avaya, Cisco Call Manager (CUCM 8.6 –9.2 ), UCCE, Genesys, Microsoft Lync 2013, Telecom Domain

Languages / Protocols: .NET, C#, JavaScript, Jquery, HTML5,  JSON ,  NodeJS, 

·              Coordinated Engineering teams on POC efforts for BofA Telecom / Telephony Frameworks

·              Created a modified telephony screen pop application utilized by 600 branch offices or 23,000 plus Merrill Lynch Agents worldwide

·              Drove solutions design for multiple integrated mobile devices and integrated them in a unified communications framework

·              Developed Next Generation Mobile Phone Android / IoS to Call Center utilizing BofA mobile framework and integrated chat solutions using LiveOps and Genesys eServices Chat.

·              Architected solutions using CUCM / UCCE  / Cisco Call Manager 6.13 – 9.1 and MS Lync 2013

·              Implemented Cisco Edge Collaboration Servers to provide 2 factor authentication and unified communications

·              Designed solutions with Genesys WFM , Genesys Stat Servers, CME, GVP/ Genesys SIP Server 8.1,  CCPulse,  NICE, Custom Softphone and Call Attached Data

·              Created architecture design for  using GVP 8.1 (  Genesys SIP and Genesys Media Servers )

·              Provided architecture review of the Unified Communications Framework for implementation

·              Implemented different routing strategies using IRD and Skills Based Routing methodologies

·              Integrated Solutions with Salesforce tracking clients for both retirement and Home Loans LOB

·              Trained in standard financial practices and compliance mandated by Merrill Lynch and B of A

·              Built solutions involving custom softphone development and call center dashboards

·              Integrated Applications using Genesys infrastructure Genesys URS, Genesys Framework, CME , Custom Softphone Solutions, UC Connect / Smartlink

·              Validated solution architecture for both Natural Language for implementation of Garbage Grammars and SLM (Statistical Language Modeling ) through the TellMe Cloud based IVR

·              Architected a solution to build a Big Data initiative for Call Center Telecom Data and analysis using Hive and Pig

·              Utilized both structured and unstructured data in the call center to determine business needs of the customer resulting in a change of business logic

·              Captured all call center unstructured data relating to call center statistics and converting speech to text

·              ETL of Call Center CDR records and other Telecom Statistics in Hive Architecture in XML format into HDFS

·              Implemented POCs with Cloud based and virtualization technologies like Vmware and EC2

·              Built RESTFUL web services and consumed RESTFUL web services

·              Worked with outside engineering teams to migrate of applications from Microsoft OCS  to the new Microsoft Lync 2013 Architecture and SalesForce Integration

·              Developed Architecture design documents and upper management architecture for integration of Microsoft Lync and Unified Communications initiatives

·              Modified Salesforce integration screen pop with the telephony system to use ANI as the key to populate the correct customer information

·              Worked with business partners on Skills based routing strategies in conjunction with IRD for high net worth clients.

·              Worked with different line of business to enhance current architecture to solve problems and enhance new functionality

·              Architect different telephony and software based solutions for the Retirement and Wealth Management division

·              Solutions involved Genesys T-Server, Cisco Call Mangers, Avaya CMS,  Genesys URS, Microsoft OCS / MS Lync, Genesys Platform SDK, CTIOS, Siebel 8.1 , Cisco Unity

·              Provided technology direction for the migration path of OCS to MS Lync 2013 and all enterprise application

·              Created solution architecture documents and technology power point presentations socializing it to other domain stakeholders

·              Drove proof of concepts from conception to implementation and delivery

·              Worked with developers and other domain architects to validate solutions and address architecture concerns

·              Built solutions based on Genesys Platform SDK and Genesys versions 8.1

Colonial Penn Insurance (iGate)  3/11 – 3/13

Location: Philadelphia, PA

Position:  Telephony Solutions Architect / SOA Integration Architect (Avaya AES)

OS /Environment:   Windows (Java) Avaya AES, Aspect Unified IP 7.0

Languages:  VS .NET, C#, C++,  Java J2EE, JavaScript

·              Developed CTI solution to integrate Avaya AES 4.2 , Pega / Chordiant FS 6.5, Aspect UIP 7.0  to screen pop inbound service calls and outbound sales calls

·              AOD Feed SOA Service built using RESTFUL Service

·              Service leveraged Windows service that called Java service

·              Integrated Feeding of records into the dialer once VS Service validated records

·              The WPF Application called WPF Service to determine to insert records and validate Java Service to validate records to be called

·              Consulted on the technical architecture utilizing multiple channels of contact E-mail, Chat, Call Back, Inbound Calls and Intelligent Routing

·              Worked with DNIS and ANI strategies to route and identify calls to determine route path

·              Designed a blended call center strategy for both inbound service calls and outbound sales campaigns

·              Worked with telecom to integrate outbound sales campaigns, call queues , and the Chordiant CRM system to screen pop hot leads

·              Lead the Aspect Unified IP 7.0 Dialer integration with Chordiant FS 6.5 with Agent Screen Pop

·              Helped telecom team to update existing skills based routing rules and ACD queues for inbound and outbound strategies

·              Integrated legacy backend systems like Vantage and Chordiant FS 6.5 in the back office

·              Worked with business to design intelligent based routing solutions for dynamic allocation of agents

·              Tracked call center bus using multiple tools Envision, Logs on Avaya AES 4.2, Logs on Chordiant FS 6.4 and 6.5

 

Google 1/07 – 3/11

Location: Mountain View, CA  (HQ of Google)

Position:  Engineering Manager Unified Communications

OS /Environment:   Red Hat Linux, Ubuntu

Languages / Tools :  Python ,PHP , Java, C++, LAMP, MapReduce , GFS, Google Borg

·              Lead development team and global deployment team to Asia Pacific, Europe, Middle East, Latin America and Asia-Pacific for Google Offices

·              Helped build integrated applications  with Google Enterprise Applications

·              Worked with Android SDK and build internal Google applications with GoogleVoice

·              Built IMS features using dynamic allocation of conferencing participants detailing presence

·              Programmed IVR call flows and dial plan to direct users through system to capture pin/conference data

·              Used Agile Software Development and managed QA Team for automated testing with IXIA utilizing load testing plus performance testing creating SIP calls simulating RTP streams

·              Created project plans for Google Conference, Google Voicemail , Google Fax solutions using open source VoIP applications using Asterisk and Freeswitch saving 1 million dollars per year

·              Integrated Audio Conferencing and Video Conferencing solution with Codian/ Tanberg video bridges H.264, H.323, SRTP and standard SIP with Freeswitch and Asterisk 1.4.1

·              Worked with audio codecs G729 and HD Voice

·              Reviewed Asterisk / Freeswitch/Java/Ajax architectural VoIP design for end to end solution

·              Helped architect geographical load balancing of all products for disaster recovery, failover of telecom Avaya SES SIP Servers (IP PBX)

·              Worked with creating test harness using IxVoice to test QoS services for SIP services and endpoints

·              Developed FoIP solution using Enterprise Hylafax servers leveraging T.38 and Mediant 1000 Audiocodes boxes

·              Leveraged and integrated conferencing system with Google Talk and enabling the G.722 codecs

·              Deployed and developed Google virtualization technology to replace Avaya’s Audix voicemail solution

 

Farmers Insurance(Zurich Financial Services)10/05 – 1/07

Location: Simi Valley, CA  Los Angeles, CA

Position:  Call Center Integration Architect / Project Manager

OS /Environment:   Windows Server

Languages:  .NET and C#

·              Coordinated technical and business teams on a 50 million dollar call center re-engineering project

·              Defined functional workflows with multiple points of entry such as:  eFax, E-mail, Calls, Webchat and other forms of correspondence  

·              Worked with Avaya Premise based routing with Genesys Voice Portal ( GVP ) 7.1

·              Created project plans for development, rollout, consolidation of 20 small call centers, and migration of business workflow processes

·              Facilitated and defined KPIs(Key Performance indicators) for the call center and benchmarks

·              Provided business cases for routing through menus and implemented skills based routing using CTI screen pops with data collected in the IVR call flows

·              Utilized the Genesys SDK to integrate into the Siebel Soft Phone Toolbar with .NET

·              Worked with the business groups to help define call flows and route paths for insurance products

·              Coordinated with the call center managers to provide additional out of the box reports for both ccAnalyzer and ccPulse for accurate reporting of the call center needs

·              Lead the Telephony team in utilizing ETL integration for DataInfomart, creating reports for historical, real time analysis of the call center ccPulse, ccAnalyzer

·              Architected a call center solution to integrate into Farmers legacy systems and coordinated solution to work with Siebel CRM systems

·              Implemented a disaster recovery solution with Genesys T-Severs, Network based routing and call management

·              Worked with the business units to provide additional out of the box reports for both ccAnalyzer and ccPulse for accurate reporting of the call center for WFM

 

 

Covad Communications (Cymbal /Patni /IGate) 1/04 – 10/05

Location:  San Jose, CA

Position:  Call Center Solutions Architect / Engagement Manager

OS /Environment:   Linux, Solaris, Windows

Languages:  Java, C++

·              Provided guidance to business owners on project plans and length of time estimates of the call center rollout

·              Coordinated with the business owners on developing call flows for the Nortel IVRs

·              Worked with the telecom team to implement Nortel Periphonics IVR and administer alarms to keep servers running

·              Modified business call flows to take full advantage of the tight integration of the IVR, CTI, CRM systems

·              Generated call center reports to better manage the call center in real time, hourly, daily, monthly periods

·              Maximized the CTI and IVR servers to match the call center service level goals

·              Implemented basic Genesys framework and T-Server installations on the management layer to provide verbose logging services for troubleshooting

·              Provided maintenance of applications on the agent desktop and backend systems that serviced these clients

·              Modified ESB Code in C++ to leverage Corba Orbs to use logic to interface to order management for telecom products

·              Connected with billing application web services with using Websphere Application Server Enterprise service Bus ( ESB)

·              Used WSDL to  consume or create webservices through the eTom model

·              Built a J2EE application to work in multiple J2EE containers Weblogic, Websphere and Jboss

·              Deployed a disaster recovery solution using multiple Genesys T-Servers in multiple call centers domestic and outsourced

·              Helped vendors upgrade NICE reporting/monitoring servers to the correct versions to provide more custom reports to monitor multiple call centers

·              Worked with other groups to coordinate the telecom deployment of multiple systems for change management

·              Routed the integrated SIP/VoIP/TDM calls through to the international call centers

·              Utilized a SOA (Service Oriented Architecture) and the ESB (Enterprise Services Bus) with Microsoft .NET web services and Java domain adapters to support the eTom (Telecom Management Forum standards)

·              Worked with business units to identify gaps in the call center metrics to increase visibly of the ROI of telecom purchases

·              Integrated with legacy Cisco ICM hardware and call routing to outsourced Vendors using IPCC 7.3

·              Architected a call center VoIP solution using the UML Models to conform to the eTom and OSS/J standards with Active Directory implementation

·              Integrated Nortel Meridian, Nortel Symposium, Periphonics MPS500(IVR), Chordiant, Siebel Order Management server to increase call center efficiency 

·              Participated in the vendor selection process RFI, RFP and technical evaluations

·              Managed Blue Pumpkin WFM and NICE agent monitoring systems to coordinate with business/operations needs

 

Yahoo9/01 – 1/04

Location:  Santa Clara, CA

Position:  Senior Software Engineer

OS /Environment:   Freebsd, Windows

Languages:  C++, Perl, C , Java

 

Interfaced telephony, VoiceXML, CTI(Computer Telephony Integration) Lucent/Avaya CentreVu, TAPI, IVR applications with eCRM applications ( SDKs :  Speechworks )

Qualcomm’s BREW. technology to develop Yahoo Properties on the 3G enabled devices

Lead the engineering project for developing wireless enabled devices using J2ME(Midlets)

Used HP’s MicroChai Java to deploy client applications on BREW and Java enabled devices

Interfaced CRM applications with Midlets residing on multiple wireless devices

Embedded RTOS development with the ARM7TDMI Chipset in Java and C++ using an ARM IDE

Developed midlets for multiple platforms like:  Windows CE, Palm OS, CDMA enabled devices

Programmed using Qualcomm’s SDK Brew to develop wireless applications for mobile devices

Server side EJB Development interfacing with Aligo Mobile application server, and Weblogic 6.0

Standardized applications to be J2ME compliant as well as conforming to MIDP 1.0, CLDC 1.0  

Created server side code to manage and interface with enterprise applications using .NET and XML

Implemented SSL security on mobile devices from server to mobile device for enterprise solutions

Opened Socket connections over the SSL through ports behind gateway servers

Developed core applications internal to yahoo using C, C++ on Freebsd

 

Network Associates5/00 – 9/00

Location: Santa Clara California

PRESS RELEASE: http://www.realmarket.com/news/magicsolutions090700.html

Position:  CTI Lucent/Avaya Software Development Lead

OS /Environment:   Solaris, Windows

Languages:  C++

Developed the “Magic CTI” (CentreVu Telephony Interface) Application Server that interacted with a Lucent Telephony Server associated with a Lucent/Avaya Definity G3R Switch

Integrated CTI Application with the Magic Solutions eCRM package using TAPI, JTAPI APIs

Evaluated and integrated third party IVR vendors like Altitude, Genesys 5.1 for project coordination to integrate with NAI Magic Solutions

Installed applications using Install anywhere and Installsheild  

Developed the core components:

PushPop Server - a Multithread (J2EE) which manages the web agent client connections, business logic for information search, URL building and Web Messaging (

-Web Agent Control – a Multithread servelet which was embedded in a web page to establish communication with the PushPop server and accept the screen-pop command. (J2SE, J2EE)

CTI Control Panel – a browser based control panel for the CTI functionality for a web client (RMI, Java, )

CTI Service – an EJB for collecting telephone information from PBX through the Lucent CentreVu Telephony Server (J2EE, JSP, JTAPI)

Worked with cached Metadata from Oracle 8i and MS SQL 7.0

Created and led the documentation team to coordinated the effort to create useful user documentation

Used Microsoft XML DOM expedite data exchange between external and internal data sources

Implemented transport layer security using Network Associates PGP Winsock security

Worked with the Telephony Administrator to implement testing with a live Lucent Definity G3 Switch

Managed and worked with other developers to create a code base to implement a totally DHTML page with Java Script

 

Macmillan Computer Publishing 3/00 – 5/00

(QUE Publishing)

Position:  Contract Telecommute Technical Editor

Technical Editor for a QUE Publishing : “Using XML 1.0” (ISBN: 0-7897-1996-7)

Evaluated COM and CORBA solutions utilizing XML and  XHTML

Checked code which integrated Java RMI and the XMLTP Standards

Verified XML and XHTML 1.0 for the new standards adopted by the W3C consortium

Helped structure the COM+ vs. Java(CORBA,ORB) discussions to help evaluate the advantages and disadvantages of each in respect to XML

Critiqued the author’s implementation of the real world XML models.

Suggested more real world programming examples to better explain adopted XML standards

 

Macmillan Computer Publishing 8/99 – 2/00

(QUE Publishing)

Position:  Contract Technical Editor

 

Technical Editor for a QUE Publishing : “Developing Enterprise Applications  - An Impurist’s View” (ISBN: 0-7897-2269-0)

Evaluated all chapters for technical accuracy and validated example code

Added technical input regarding the topics for the chapters

Critiqued the author’s format of enterprise model based upon Microsoft’s DNA Architecture

Validated Enterprise application which included Internet and Intranet solutions

Verified XML and XHTML 1.0 for the new standards adopted by the W3C consortium

 

OpenTable.com www.OpenTable.com

Location: San Francisco, CA

Position:  Software Web Development Manager10/99 – 5/00

OS /Environment:   Linux, Solaris, Windows

Languages:  Java, C++, VB

Optimized the application server by implementing connection pooling and multi-threaded apps

Coordinated with Microsoft Professional Consulting services to optimize the websites performance

Maintained and developed COM+ components in Delphi

Wonderware

Location: Irvine, CA

Position:  Contract Developer Lead/QA10/98 - 9/99

OS /Environment:   Windows

Languages:  C++

·              Created Network Software to interface with different PLCs and Factory control systems

·              Wrote software that interfaced with Factory components and various PLCs

·              Implemented and tested factory manufacturing applications utilizing business objects configured under MTS Packages in IIS 4.0 for Internet/Intranet/LAN(DCOM) scenarios

·              Worked with the existing software to use MS SQL 7.0 and the migration of existing MS SQL 6.5 to MS SQL 7.0

·              Worked with the QA team to test the product for software bugs and usability testing

·              Tested Stored procedures and event system triggers for manufacturing tag information 

·              Created scripts to use ActiveX components for use in different containers such as: VB , Delphi, Active Server Pages 2.0 , VC++, Internet Explorer 4.01, 5.0

·              Created ActiveX controls to test extended stored procedures, and make the generic SQL statements easier to manipulate the MS SQL 7.0 Database.

·              Used ASP pages using Front page 98 and Visual Interdev with ActiveX controls

·              Worked with Microsoft’s DNA ( Distributed interNet Applications )  3-Tier network infrastructure utilizing ADO 2.0,RDS( Remote Data Service ), COM, DCOM, IIS 4.0,5.0

·              Established Network connectivity to manufacturing PLC though socket connections on the factory floor

 

Seagate1/98 - 3/98 + 1 year Support Contract              

Position: Contract Developer

OS /Environment:   Windows

Languages:  C++

·              Developed an Inventory tracking system for their RMA facility 

·              Acted as the production assistant coordinating design and testing with the company liaison.     

·              Oracle 7.3  PL/SQL and SQL was used as the data store for logging information

·              The oracle database tracked the parts, employee info., serial numbers, description

·              Installed the Client/Server application on a the Novell Network linking to all (21) Windows 95 Clients

·              Daily, Monthly, Quarterly managerial reports were run on batch

·              MS SQL 6.5 queries were used for the financial applications for the accounting department

·              Created system wide tracking information for individual units, group of units, and employee output

·              Delphi 3.01 was used and an ODBC was used to link to Oracle and MS 6.5 Servers

·              Applied own test matrix to white box test the product simulating queries to the database over several months

 

 Netlinx6/97 - 1/98

Position: Programmer/Developer/Administrator

OS /Environment:   Freebsd Windows

Languages:  C++

·              Developed Client/Server applications using Delphi, and/or Visual Basic as the front end tool

·              Designed and developed Web pages using HTML, ran CGI and ISAPI script on Windows NT

·              Used Oracle 7.3 Database Server as the main source of  the Client/Server  applications via the Web

·              Installed Network services: DNS, NIS(+), NFS, Samba, POP3/IMAP, SMTP, Gated, SNMP, FTP,TCP/IP

·              Implemented Apache 1.6.x web servers with SSL and shell scripting for security purposes IP/Filtering

·              Trained employees to run unix system administration on Solaris 2.x , FreeBSD, BSDI Servers

·              Opened DCOM socket connections to open a port on a unix server running Samba

DJF Software6/96-6/97

Position: Developer/Programmer

OS /Environment:   Windows

Languages:  C++, Pascal

·              R&D of Payroll Software in Delphi 1.0 and 2.0 , 3.0

·              GUI Development of 16 bit and 32 bit applications for Windows 3.1,3.11, Windows 95, Windows NT, Novell 3.x, and Novel Netware 4.x

·              Integrated time & attendance hours into Peoplesoft HR files for payroll.

·              Worked with C++ and C style DLLs for use in the client applications interfacing to

·              Created Telephony applications on windows with TAPI interfaces to upload data

·              Client/server Programming in Turbo Pascal 7.0 and Delphi 1.0,2.0, 3.0

·              Converted exited Turbo Pascal 7.0 products to Windows 95 standards

·              Tested Recognition Systems hand geometry reader ( Biometrics Reader )

 

TMS Solutions6/94-6/96

Position: Developer/Programmer 

 

OS /Environment:   Windows

Languages:  C++, Pascal

 

·              Turbo Power Developer for DOS based HR packages written in C and Pascal

·              Maintained and updated HR software packages and documentation for clients

·              Programmed with team of programmers with R&D of new HR DOS packages

·              Functional and Technical Support of product at the client sites.

·              Back box and white box testing with follow up regression tests

·              Alpha and Beta tested products as a part of QA team

 

EducationUniversity of California, Irvine Masters (Computer Science)     1997

B.S.  Information and Computer Science

University of California, Irvine1996

Certified in Wonderware’s  InSQL 7.0, 7.1  Product1999

Certified in Wonderware’s  InTouch 7.0, 7.1 Product1999

Irvine Valley College – Java 2.0 , MS J++   1999

Wonderware Corporate Training in MS SQL 7.0 1999

                        UCI  Extension  -  COM ,  COM+1999

 

 

HardwareNext Computers, PC - x86, WindowsCE, Palm OS, DEC Alpha, AIX, Macintosh, SGI Workstation, Sun Sparc, Cabletron Systems routers, Cisco 2401 Routers

Software/

ProtocolsMS Visual C++ 6.0, Java (J2ME), Forte IDE, Sun Wireless Tookit 1.01,  JMS, Servlets, EJB,

MS Visual Studios Dot net Beta, ATL, STL,SOAP, LDAP 2.0, Jbuilder (MobileSet, Enterprise Edition)5.0,4.0,3.0, Java Chai from HP, AWT, Swing, ARM 1.01 Suite, Qualcomm BREW SDK, Delphi 1.0, 2.0, 3.0, 5.0  Client/Server , Visual Basic 4.0,5.0,6.0, Visual Studios 6.0, Microsoft Visual Interdev 6.0, Microsoft .NET Beta, Topaz 6.01 for Delphi,  Turbo Pascal 7.0,Microsoft, UNIX( BSD, Linux Red Hat, Slackware ) , GNU(GCC), C++ Builder, Java, JSP Pages, ANSI C, Xwindows , OS/2 Assembly,  HTML 3.2 , CGI , ISAPI , SIP, MegaCo, H.323, Mobile IP, NT Server , MS Office 97,  FrameMaker, MS Project, Visio, Windows 3.1, 3.11, Windows 95, Novell 3.x and 4.x, TCP/IP,DHCP, Active Server Pages (ASP) 2.0,  Webworks, Routing, VoiceXML, IPX, Oracle 7.3 Database Server, Microsoft SQL 6.5, MS SQL 7.0/2000,  Btreieve, AS/400 File Manipulation, Dbase, Rational-Clearcase, Rational Rose-UML Data Modeling, Crystal Reports 4.0, Report Smith 2.0 , Front Page 98, Erwin

DatabasesParadox 5.0, Oracle 7.3 PL/SQL, MS SQL 6.5, Dbase V, MDAC 2.5, ODBC, OLE, OLE_DB, Active X, ADO 2.0,RDS, Borland Database Engine(BDE), Direct Oracle Access(DOA), DCOM, COM objects, Business Objects, MS OLE DB Provider, XML, Pervasive, InterBase 5.5

Testing White Box Testing, SQA Suite 6.1, Load Runner, SQA Manager

LanguagesANSI C, C++, Java (J2EE, J2ME), Delphi (Pascal), VB, Fortran 77, Assembly, SQL 92, PL/SQL

References Available upon request